"Don't worry, we've got our T.O.P. engineer working on it," said the support man on the phone with our most important customer, glancing meaningfully across the open-plan office in my direction; I winced briefly, then spasmed back towards my screen and fumbled with the keyboard, intending to return my attention to the definition of the DeviceAssignmentRuleComponentManagerFactory, but somehow fat-fingering C-x C-c along the way, every awkward, ungainly movement bearing testimony to the most casual of onlookers that I was Totally Observably Pathetic.